Textbook Notes (369,072)
Canada (162,367)
BUS 237 (192)
Maryam Ali (24)
Chapter 2

Chapter 2 Business Processes, Info, Decision Making.pdf

3 Pages
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Department
Business Administration
Course Code
BUS 237
Professor
Maryam Ali

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Chapter 2 Business Processes,Info, Decision Making May-22-12 1:30 PM Business Process A network of activities, resources, facilities, info that interact to achieve a business objective. AKA Business system. E.g. Inventory management, manufacturing, sales, customer support Components Activities • Transform resources and info from one type to another • E.g. Payment:Q receivedshipping invoice → supplier payment • Can be all manual, auto, or mixture of both Resources • Items of value • E.g. Inventory,employee,supplier, customer Facilities • Structures used within the business process • E.g. inventories,databases, factories, equipment, etc. Information • Knowledge derived from data(recorded facts or figures) • E.g. avg wage • Data presented in a meaningful context • Processeddata • A difference that makesa difference Information  Business Process Modeling Notation (BPMN) Standard set of terms and graphical notations for documenting business processes Good Info • Accurate • Timely • Relevant (contextand subject) • Just barely sufficient • Worth its cost Role of info in BPs • BPs use, generate, & generate info • BPs bring data together to generate info • BPs bring info together to be understood at different levels • Business Process Management(BPM) ○ Using info provided by system to improve it ○ Promotedevelopmentof effectiveand efficient processes through continuous improvementand innovation ○ Methods to support innovation:Total Quality Management (TQM), Six Sigma, Lean Production Info Systems  Used by activitiesin a BP  Several activities use one IS, each activity has own IS, each activity have different IS's  System
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