BUS 272 Chapter Notes - Chapter 1: Absenteeism, Social System

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Christopher Zatzick

Document Summary

Study that investigates the impact of individuals, groups, and structure on behavior within organizations and how such knowledge can help improve an organization"s effectiveness . Organizations are a social unit, composed of a group of people that work towards a common goal . Ob is for everyone and interpersonal skills are important . Job satisfaction negatively related to absenteeism and turnover. Motivation how to motivate to reduce turnover. Empowerment the extent to how much responsibility is given to the employees. Behaving ethically the moral values or principals that guide ones behavior. Working with others ability to communicate, think, and solve problems, learn, and work w/others. Workforce diversity mix of people in terms of gender, race, ethnicity, disability, age, and demo. Efficiency ratio of work output to the input required to produce the work. Organizational citizenship behavior is going above and beyond for the good of the organization. Putting people first affects both workplace commitment and the bottom line.