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Chapter 1

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Business Administration
BUS 272
Christopher Zatzick

Chapter 1-What is Organizational Behaviour?  What is OB? – Study that investigates the impact of individuals, groups, and structure on behavior within organizations and how such knowledge can help improve an organization’s effectiveness  Organizations are a social unit, composed of a group of people that work towards a common goal  OB is for everyone and interpersonal skills are important   Challenges at the Individual Level  -Individual differences – perception values, and attitudes
 -Job Satisfaction – negatively related to absenteeism and turnover
 -Motivation – how to motivate to reduce turnover
 -Empowerment – the extent to how much responsibility is given to the employees -Behaving Ethically – the moral values or principals that guide ones behavior Challenges at the Group Level
 -Working with others – ability to communicate, think, and solve problems, learn, and work w/others -Workforce Diversity – mix of people in terms of gender, race, ethnicity, disability, age, and demo. Challenges at the Organizational Level
 - The use of Temporary (Contingent) Employees - Improving Quality and Productivity which measures...  Effectiveness is the achievement of goals  Efficiency ratio of work output to the input required to produce the work - Developing Effective Employees  Organizational Citizens
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