Chapter 1-What is Organizational Behaviour?
What is OB? – Study that investigates the impact of individuals, groups, and structure on behavior within
organizations and how such knowledge can help improve an organization’s effectiveness
Organizations are a social unit, composed of a group of people that work towards a common goal
OB is for everyone and interpersonal skills are important
Challenges at the Individual Level
-Individual differences – perception values, and attitudes
-Job Satisfaction – negatively related to absenteeism and turnover
-Motivation – how to motivate to reduce turnover
-Empowerment – the extent to how much responsibility is given to the employees
-Behaving Ethically – the moral values or principals that guide ones behavior
Challenges at the Group Level
-Working with others – ability to communicate, think, and solve problems, learn, and work w/others
-Workforce Diversity – mix of people in terms of gender, race, ethnicity, disability, age, and demo.
Challenges at the Organizational Level
- The use of Temporary (Contingent) Employees
- Improving Quality and Productivity which measures...
Effectiveness is the achievement of goals
Efficiency ratio of work output to the input required to produce the work
- Developing Effective Employees