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BUS 272 (246)
Chapter 7

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Business Administration
BUS 272
Zorana Svedic

BUS 272: Chapter 7 1) Communication (pg 258) – the transfer and understanding of a message between two or more people 2) Formal channels (pg 258) – Communication channels established by an organization to transmit messages related to the professional activities of members 3) Informal channels (pg 258) – communication channels that are created spontaneously and that emerge as responses to individual choices 4) Channel (pg 258) – the medium through which a message travels 5) Communication apprehension (pg 258) – undue tension and anxiety about oral communication, written communication, or both 6) Channel richness (pg 259) – the amount of information that can be transmitted during a communication episode 7) Filtering (pg 262) – a sender’s manipulation of information so that it will be seen more favourably by the receiver 8) Information Overload (pg 262) – the state of having more information than one can process 9) Nonverbal commun
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