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Chapter 8

BUS 272 Chapter 8 Vocab.docx

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Simon Fraser University
Business Administration
BUS 272
Zorana Svedic

BUS 272: Chapter 8 Vocab 1) Power (pg 290) – a capacity that A has to influence the behaviour of B, so that B acts in accordance with A’s wishes 2) Dependency (pg 290) – B’s relationship to A when A possesses something that B requires 3) Coercive Power (pg 291) – power that is based on fear 4) Reward Power (pg 292) – power that achieves compliance based on the ability to distribute rewards that others view as valuable 5) Legitimate Power (pg 292) – power that a person receives as a result of his or her position in the formal hierarchy of an organization 6) Expert Power (pg 293) – influence based on special skills or knowledge 7) Referent Power (pg 293) – influence based on possession by an individual of desirable
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