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Chapter 9

BUS 272 Chapter 9 Vocab.docx

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Simon Fraser University
Business Administration
BUS 272
Zorana Svedic

BUS 272: Chapter 9 1) Conflict (pg 324) – a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about 2) Functional Conflict (pg 324) – conflict that supports the goals of the group and improves its performance 3) Dysfunctional conflict (pg 324) – conflict that hinders group performance 4) Cognitive conflict (pg 325) – conflict that is task-orineted and related to differences in perspectives and judgments 5) Affective Conflict (pg 325) – conflict that is emotional nd aimed at a person rather than an issue 6) Mediator (pg 332) – a neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives 7) Arbitrator (pg 333) – a third party to a negotiation who has the authority to dictate an agreement 8) Conciliator (pg 333) – a trusted third party who provides an informal communication link betw
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