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Chapter 1

BUS 272 Chapter 1 Vocab.docx

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Simon Fraser University
Business Administration
BUS 272
Zorana Svedic

BUS 272: Chapter 1 Vocab 1) Organizational Behaviour (Pg 4) – a field of study that investigates the impact of individuals, groups, and structure on behaviour within organizations; its purpose is to apply such knowledge toward improving an organization’s effectiveness 2) Organization (Pg 4) – a consciously coordinated social unit, composed of a group of people, that functions on a relatively continuous basis to achieve a common or a set of goals 3) Job satisfaction (Pg 7) – a positive feeling about one’s job resulting from an evaluation of its characteristics 4) Empowerment (Pg 8) – giving employees responsibility for what they do 5) Ethical Dilemmas/Ethical Choices (Pg 9) – Situations in which individuals are required to define right and wrong conduct 6) Ethics (pg 9) – The study of moral values or principles that guide our behaviour and inform us whether actions are right or wrong 7) Workforce Diversity (Pg 11) – The mix of people in organizations in terms of gender, race, ethnicity, disability, sexual orientation, age and demographic characteristics such as education and socio-economic status 8) Productivity (Pg 13) – a performance measure including effective
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