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Chapter 4

BUS 272 Chapter 4 Vocab.docx

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Business Administration
BUS 272
Zorana Svedic

BUS 272: Chapter 4 Vocab 1) Motivation (pg 132) – the intensity, direction, and persistence of effort a person shows in reaching a goal 2) Theory X (pg 132) – the assumption that employees dislike work, will attempt to avoid it, and must be coerced, controlled,, or threatened with punishment to achieve goals 3) Theory Y (Pg 132) – the assumption that employees like work, are creative, seek responsibility, and will exercise self-direction and self-control if they are committed to the objectives 4) Intrinsic motivators (pg 132) – a person’s internal desire to do something, due to such things as interest, challenge, and personal satisfaction 5) Extrinsic motivators (pg 132) – motivation that comes from outside the person and includes such things as pay, bonuses, and other tangible rewards 6) Hierarchy of needs theory (pg 133) – a hierarchy o five needs – physiological, safety, social, esteem, and self-actualization – in which, as each need is substantially satisfied, the next need becomes dominant 7) Lower-order need (pg 134) – needs that are satisfied externally ,such as physiological and safety needs 8) Self-actualization (pg 134) – the drive to become what a person is capable of becoming 9) Higher-order needs (pg 134) – needs that are satisfied internally, such as social, esteem, and self-actualization needs 10) ERG theory (pg 134) – a theory that posits three groups of core needs: existence, relatedness, and growth 11) Motivation-hygiene theory (Pg 134) – a theory that relates intrinsic factors to job satisfaction and associates extrinsic factors with dissatisfaction. Also called the two-factor theory 12) Hygiene factors (pg 136) – factors-such as company policy and administration, supervision, and salary – that when adequate in a job, placate employees. When these factors are adequate, people will not be dissatisfied 13) McClelland’s theory of needs (pg 136) – achievement, power, and affiliation are three important needs that help explain motivation 14) Need for achievement (nAch) (pg 136) – the drive to excel, to achieve in relation to a set of standards to strive to succeed 15) Need for power (nPow) (Pg 137) – the need to make others behave in a way that they would not have behaved otherwise 16) Need for affiliation (nAff) (Pg 137) – the desire for friendly and close interpersonal relationships 17) Expectancy theory (Pg 139) – the theory that individuals act based on their evaluation of whether their effort will lead to good performance, whether good performance will be followed by a given outcome, and whether that outcome is attractive 18) Expectancy (pg 139) – the belief that effort is related to performance 19) Instr
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