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BUS 272 (246)
Chapter 6

BUS 272 Chapter 6 Vocab.docx
BUS 272 Chapter 6 Vocab.docx

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School
Simon Fraser University
Department
Business Administration
Course
BUS 272
Professor
Zorana Svedic
Semester
Summer

Description
BUS 272: Chapter 6 Vocab 1) Group (Pg 212) – two or more people with a common relationship 2) Team (Pg 212) – a small number of people who work closely together toward a common objective and are accountable to one another 3) Problem-solving (or process-improvement) team (pg 212) – a group of 5 to 12 from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment 4) Self-managed (or self-directed) team (pg 213) – a group of 10 to 15 employees who take on many of the responsibilities of their former managers 5) Cross-functional (or project) team (pg 214) – a group of employees at about the same hierarchical level, but from different work areas, who come together to accomplish a task 6) Virtual team (Pg 214) – a team that uses computer technology to tie together physically dispersed members in order to achieve a common goal 7) Role (Pg 217) – a set of expected behaviours of a person in a given position in a social unit 8) Role expectations (pg 217) – how others believe a person should act in a given situation 9) Role conflict (pg 217) – a situation in which an individual finds that complying with one role requirement may make it more difficult to comply with another 10) Role ambiguity (Pg 217) – a person is unclear about his or her role 11) Role overload (pg 218) – too much is expected of someone 12) Role underload (Pg 218) – too little is expected of someone, and that person feels that he or she is not contributing to the group 13) Norms (pg 218) – acceptable standards of behaviour within a group that are shared by the group’s
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