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BUS 272 (246)
Chapter 3

Chapter 3 on Perceiving Ourselves and Others in Organizations.docx

7 Pages

Business Administration
Course Code
BUS 272
Graeme Coetzer

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Chapter 3 Perceiving Ourselves and Others in Organizations Changing Perceptions at Camp FFIT - Camp FFIT is part of the Ottawa Fire Service’s campaign to recruit more female firefighters - Aligning their self-concept with this job and changing perceptions about women in the profession Self-Concept - An individual’s self-beliefs and self-evaluations - “Who am I?” and “How do I feel about myself?” - Compare image of the job with our perceived and ideal selves - Model includes o Three self-concept dimensions (3C’s) 1. Complexity  People have multiple identities that people perceive about themselves  Self-concept has low complexity when the individual’s most important identities are highly interconnected (all work-related) 2. Consistency  Similar personality and values across multiple selves  Low consistency: self-perceptions require personal characteristics that conflict with characteristics for other aspects of self 3. Clarity  Clearly ad confidently described, internally consistent, and stable across time  Psychological well-being higher when people have: o Multiple selves (complexity) o Well established selves (clarity) o Selves similar to each other and compatible with personal traits (consistency) o Four “selves” processes  Self- enhancement  Promoting and protecting our positive self-view o Competent, attractive, lucky, ethical, valued  Positive self-concept outcomes o Better personal adjustment and mental/physical health o Inflates personal causation and probability of success  Negative outcomes o Result in bad decisions  Self-verification  Affirming our existing self-concept  Stabilizes our self-concept  People prefer feedback consistent with their self-concept  Self-verification outcomes o More likely to perceive information consistent with our self- concept o Interact more with those who affirm/reflect our current self-concept  Self-evaluation  Evaluating ourselves through self-esteem, self-efficacy and locus of control o High self-esteem: less influenced, more persistent/logical  Represent a global evaluation  Believe that they are connected to and accepted by others  Predicts specific thoughts and behaviors o Self-efficacy  Belief in one’s ability, motivation, role perceptions, and situation to complete a task successfully  Have a “can-do” attitude  Possess the energy (motivation), resources (situational factors), understanding the correct course of action (role perceptions), and competencies (ability)  General vs. task-specific self-efficacy  One’s ability to perform a variety of situations  Higher the person’s general self-efficacy, higher the overall self-evaluation o Locus of control  General belief about personal control over life events  Higher self-evaluation with internal locus of control (mainly influence life’s income)  External locus of control are due mainly to fate, luck, or conditions in external environment  Social self  Personal identity (internal self-concept): attributes that make us unique and distinct from people in the social groups  Social identity theory: defining ourselves in terms of groups to which we belong or have an emotional attachment  Identify with groups that support self-enhancement o Everyone wants to balance their personal (uniqueness) and social (relatedness) identities Potash Contrasting Corporation Groups Employees Employee at other Canadian firms SAIT Resident/ Graduate Citizen People living in other countries An individual's social Graduates identity of other schools Perception - The process of receiving information about and making sense of the world around us o Determining which information gets noticed o How to categorize this information o How to interpret information within our existing knowledge framework Selective Attention - Selecting vs. ignoring sensory information - Affected by object and perceiver characteristics - Emotional markers attached to selected information - Perceptual bias o The effect of our assumptions and conscious anticipation of future events o Confirmation bias  Information contrary to our beliefs/values is screened out Perceptual Organization/ Interpretation - Categorical thinking o Mostly non-conscious process of organizing people/things into preconceived categories that are stored in our long-term memory - Perceptual grouping principles o Similarity or proximity o Closure – filling in missing pieces o Perceiving trends - Interpreting incoming information o Emotional markers automatically evaluate information Mental Models in Perception
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