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BUS 272 (246)
Chapter 6

OB Chapter 6 Group Work and Teamwork.docx

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Business Administration
BUS 272
Zorana Svedic

Bus 272 Organizational Behaviour Chapter 6 Chapter 6: Groups and Teamwork Group Two or more people with a common relationship Team A small number of people who work closely together toward a common objective and are accountable to one another Problem solving (process- A group of 5 to 12 employees from the same department who improvement) team meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment Self-manager (self-directed) team A group of 10 to 15 employees who take on many of the responsibilities of their former managers Cross-functional (project) team A group of employees at about the same hierarchical level, but from different work areas, who come together to accomplish a task Virtual team A team that uses computer technology to tie together physically dispersed members in order to achieve a common goal Role A set of expected behaviours of a person in a given position in a social unit Role expectations How others believe a person should act in a given situation Role conflict A situation in which an individual finds that complying with one role requirement may make it more difficult to comply with another Role ambiguity A person is unclear about his or her role Role overload Too much is expected of someone Role underload Too little is expected of someone, and that person feels that he or she is not contributing to the group Norms Acceptable standards of behavior within a group that are shared by the group’s members Conformity
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