Textbook Notes (369,067)
Canada (162,366)
BUS 272 (246)
Chapter 7

Chapter 7 and 9: Communication, Conflict, and Negotiation

2 Pages

Business Administration
Course Code
BUS 272
Shawn Ireland

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BUS272Chapter 7 and 9 Communication Conflict and NegotiationJohn GaleProfessional Negotiator Labour RelationsNegotiating collective agreements primarily smallbusinessesConflictOne party perceives that another party has negatively affected or will negatively affect something the first party cares aboutTwo primary types of conflictoCognitive or Task conflictoAffective or Relationship ConflictSources of ConflictDemographic differencesAmbiguity in assigning responsibilityDiversity in goalsReward systems create conflict when one members gain is at anothers expenseNegotiationsIn business as in lifeyou dont get what you deserve you get what you negotiateKarrass USA LtdNegotiations
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