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BUS 272 (246)
Chapter 9

BUS 272 Chapter 9.docx

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Department
Business Administration
Course
BUS 272
Professor
Lieketen Brummelhuis
Semester
Fall

Description
Chapter 9 conflict and negotiationOB Conflict process that begins when one party perceives that another party has negatively affected or is about to negatively affect something that the first party cares aboutDYSFUNCTIONALRelationship conflictoccurs when people view their differences as personal attacks rather than attempting to resolve an issue and when they arent able to achieve their goalsFUNCTIONALConstructive conflictoccurs when people focus discussion on the issue while maintaining respectfulness for people and their views constructive Cognitive conflictTask orientedDifferences in perspectivesLeads to better decisions because it results in more
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