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Chapter 3

Textbook Ch3 Review notes

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Business Administration
BUS 381
Melissa Mc Crae

Chapter 3: Designing and Analyzing Jobs The relationships between people and tasks must be structured in a way that leads the organization to achieve its goals in an effective manner. Organizational structure refers to the formal relationships among jobs in an organization. A chart shows the chain of command and shows who is accountable to whom, but does not show communication pattern, degrees of supervision, actual supervision, amount of power & authority, or specific duties responsibilities. Designing an organization involves choosing a structure that is appropriate given the companys goals. There are three types of organizational structure: bureaucratic, flat, andrix. Bureaucratic Top down management approach Many levels of hierarchical communication and career path Highly specialized jobs, with narrowly defined job description Focus on independent performance Flat Decentralized management approach Few levels and multi-directional communication Broadly defined job descriptions Emphasis on teams and customer service Matrix Allow forming group by different functional small groups to work on a project. Occur more in flat structure Job Design : The process of systematically organizing work into tasks that are required to perform a specific job. Job: a group of related activities and duties. The duties should be clear, and distinct from other jobs. This helps to minimize conflict and enhance employee performance. The collection of tasks and responsibilities by one person is known as a position. Job simplification: evolved from scientific management theory. Work was broken down into clearly defined repetitive tasks to maximize efficiency. This leads to lower employee satisfaction, repetitive strain injuries, and high turnover. www.notesolution.com
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