BUS 482 Chapter Notes - Chapter 4: Interpersonal Communication, Descriptive Knowledge, Procedural Knowledge

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 482
• Professor: Natalie Zhao

Document Summary

Chapter 4 readings: 4. 1 defining performance (page 88) The definition of performance does not include the results of an employee"s behaviours but only the behaviours themselves. Performance is about behaviour or what employees do, not about what employees produce or the outcomes of their work. There are two additional characteristics of the behaviours we label performance . Second, performance is multidimensional: this means that there are many different kinds of behaviours that have the capacity to advance (or hinder) organizational goals. Because not all behaviours are observable or measurable, performance management systems often include measures of results or consequences that we infer are the direct result of employees" behaviours: 4. 2 determinants of performance (page 89) A combination of three factors allows some people to perform at higher levels than others: Declarative knowledge: information about facts and things, including information regarding a given task"s requirements, labels, principles, ad goals.