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Canada (161,957)
Criminology (615)
CRIM 101 (121)
Chapter 10

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CRIM 101
Kamal Masri

Chapter 10 Why do you need to know about the IT Department?  By understanding duties/responsibilities  more effective  Knowledge of how IT department works  more effective manager/executive  Allows you to make informed inquiries What Should You Know about IT Operations and IT Projects?  2 activities that IT department provides o Maintain current IT infrastructure o Renewing/adapting infrastructure to keep IT working effectively in the future  IT Operations = delivery of service, maintenance, protection, management of IT infrastructure o Key words in IT operations   Stability  Predictability  Accountability  Reliability  Security o Key words in IT operations   Stability  Predictability  Accountability o IT specialists specialize in one particular technology (ie. Networking, OS) & work to improve efficiency/security of entire sets of systems that support operations  production systems  IT Projects o Renewal/adaptation of IT infrastructure through projects o Workers specialize in many technologies because projects are temporary and change existing infrastructure o Large projects  high profile, high cost, changes status quo, funded outside of IT budget o Project management body of knowledge (PMBOK) –  Developed by Project Management Institute  Provides project managers, sponsors, team leaders with array of accepted project management techniques and practices  Offers certification called Project Management Professional (PMP) with 250,000 members  Information Technology Infrastructure Library (ITIL) o Well recognized collection of books that provide framework of best practice approaches to IT operations o Management procedures that allow businesses to achieve value from IT operations o Developed 1980, newest version ITIL V3 What are the IT Department’s Responsibilities?  Managing Information Technology Infrastructure o IS exist to further competitive strategy  IT departments facilitate business processes and improve decision making o Responsible for alignment o Responsible for updating infrastructures, if it follows previous two goals o CIO/MIS Director – responsible for managing IT infrastructure and services it provides  Considers impact on each individual IT (hardware, software, network), data resource, systems applications o Managing and Protecting IT  Must be consistently powered on, monitored, updated, adjusted, tuned to changes, repaired when broken  High cost and serious disruptions if systems not properly maintained o Managing and Protecting Data Resources  Threats to data arise from  Human error/mistakes  Malicious human activity  Natural events and disasters  IT department needs to identify potential threats, estimate financial and other risks, specify appropriate safeguards, what level of risk to assume o Managing and Protecting System Applications  IT department responsible for supporting ERP, CRM, SCM, functional applications, cross-functional applications, whatever it builds  Not responsible for software it licenses from other companies  System upgrades  Basic system maintenance  Manages service licensing agreements (SLAs)  Ensures all agreements met and legal copies of the software are in use How Do IT Departments Decide when to Adopt, and When?  While IT departments recommend adapting new technology, final decision is made by business side of organization  analyse cost/benefits  referred to as business value o 2 types of Benefits  Tangible  Measurable by dollar value, ex. Reduction of prices for customers  Intangible  Difficult to determine value of benefits  Common way is to compute cost and tangible benefits of system and perform financial analysis o If not enough to prove worth, subjective decision upon intangible benefits made  Rogers’ 5 important innovation characteristics o Relative advantage  How well something worked compared to traditional methods  More likely to adapt by companies if high o Compatibility  Difficulty level of integrating the technology into their current technology  Ie. Wifi router without wifi enabled computers o
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