Textbook Notes (368,528)
Canada (161,957)
Criminology (615)
CRIM 101 (121)
Chapter 10

Chapter 10.docx

3 Pages
84 Views
Unlock Document

Department
Criminology
Course
CRIM 101
Professor
Kamal Masri
Semester
Winter

Description
Chapter 10 Why do you need to know about the IT Department?  By understanding duties/responsibilities  more effective  Knowledge of how IT department works  more effective manager/executive  Allows you to make informed inquiries What Should You Know about IT Operations and IT Projects?  2 activities that IT department provides o Maintain current IT infrastructure o Renewing/adapting infrastructure to keep IT working effectively in the future  IT Operations = delivery of service, maintenance, protection, management of IT infrastructure o Key words in IT operations   Stability  Predictability  Accountability  Reliability  Security o Key words in IT operations   Stability  Predictability  Accountability o IT specialists specialize in one particular technology (ie. Networking, OS) & work to improve efficiency/security of entire sets of systems that support operations  production systems  IT Projects o Renewal/adaptation of IT infrastructure through projects o Workers specialize in many technologies because projects are temporary and change existing infrastructure o Large projects  high profile, high cost, changes status quo, funded outside of IT budget o Project management body of knowledge (PMBOK) –  Developed by Project Management Institute  Provides project managers, sponsors, team leaders with array of accepted project management techniques and practices  Offers certification called Project Management Professional (PMP) with 250,000 members  Information Technology Infrastructure Library (ITIL) o Well recognized collection of books that provide framework of best practice approaches to IT operations o Management procedures that allow businesses to achieve value from IT operations o Developed 1980, newest version ITIL V3 What are the IT Department’s Responsibilities?  Managing Information Technology Infrastructure o IS exist to further competitive strategy  IT departments facilitate business processes and improve decision making o Responsible for alignment o Responsible for updating infrastructures, if it follows previous two goals o CIO/MIS Director – responsible for managing IT infrastructure and services it provides  Considers impact on each individual IT (hardware, software, network), data resource, systems applications o Managing and Protecting IT  Must be consistently powered on, monitored, updated, adjusted, tuned to changes, repaired when broken  High cost and serious disruptions if systems not properly maintained o Managing and Protecting Data Resources  Threats to data arise from  Human error/mistakes  Malicious human activity  Natural events and disasters  IT department needs to identify potential threats, estimate financial and other risks, specify appropriate safeguards, what level of risk to assume o Managing and Protecting System Applications  IT department responsible for supporting ERP, CRM, SCM, functional applications, cross-functional applications, whatever it builds  Not responsible for software it licenses from other companies  System upgrades  Basic system maintenance  Manages service licensing agreements (SLAs)  Ensures all agreements met and legal copies of the software are in use How Do IT Departments Decide when to Adopt, and When?  While IT departments recommend adapting new technology, final decision is made by business side of organization  analyse cost/benefits  referred to as business value o 2 types of Benefits  Tangible  Measurable by dollar value, ex. Reduction of prices for customers  Intangible  Difficult to determine value of benefits  Common way is to compute cost and tangible benefits of system and perform financial analysis o If not enough to prove worth, subjective decision upon intangible benefits made  Rogers’ 5 important innovation characteristics o Relative advantage  How well something worked compared to traditional methods  More likely to adapt by companies if high o Compatibility  Difficulty level of integrating the technology into their current technology  Ie. Wifi router without wifi enabled computers o
More Less

Related notes for CRIM 101

Log In


OR

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


OR

By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.


Submit