MGT 2030 Chapter Notes - Chapter 3: Baby Boomers, Customer Satisfaction, Job Satisfaction
Chapter 3: Values, Attitudes and Diversity in the workplace
VALUES
Basic convictions that a specific mode of conduct or end-state is personally or socially preferable
to an opposite mode of conduct or end-state of existence
The concepts or principles that guide our behavior
Concepts or beliefs that guide how we make decisions about and evaluations of behaviors and
events.
MILTON ROKEACH’S VALUE SURVEY(RVS)
Instrumental Values: desirable standards of conduct or behavior for attaining an end. How we
choose to act in our lives. (cheerful, ambitious, independence)
Terminal Values: desirable ends or goals for an individual. What we hope to achieve or aspire to
in our lives. (exciting life, prosperous life, sense of accomplishment)
KENT HODGSON’S GENERAL MORAL PRINCIPLES
Ethics: The study of moral values or principles that guide our behaviour, and inform us whether
our actions are right or wrong
Ethical values are related to moral judgments about right and wrong.
7 Moral principles
Dignity—others are to be respected.
Autonomy—others have worth and the right to guide their lives.
Honesty—others have the right to know the truth.
Loyalty—commitments are to be fulfilled.
Fairness—just treatment for all.
Humaneness –do good rather than evil.
Common good—what is best for the greatest number of people.
HOFSTEDE’S FRAMEWORK FOR ASSESSING CULTURES
Power distance—power and status in society are distributed unequally.
Individualism vs. collectivism—whether people think and make decisions primarily for the
benefit of themselves or whether they act for the benefit of the group as a whole.
Masculinity vs. femininity—are roles in society defined in terms of masculine values of
achievement, power and control or are roles for men and women defined by equality.
Uncertainty avoidance—does the society avoid uncertainty through laws and customs or is it
more tolerant of uncertainty and change?
Long-term vs. short-term orientation—does the society look to the future and to the past or is it
focused on the present
Indulgence vs restraint—gratification of basic needs and desire to enjoy life or emphasis on the
importance of controlling the gratification of needs
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VALUES IN THE WORKPLACE
Baby Boomers (born mid-1940s to mid-1960s)
Achievement and material success are very important
Sense of accomplishment and social recognition rank high with them
Pragmatists who believe ends can justify the means
Generation X (born mid-1960s to late 1970s)
Value flexibility, life options and achievement of job satisfaction
Family and relationships are very important
Less willing to make personal sacrifices for the sake of their employer than Boomers
Millennials (born between 1979 and 1994)
High expectations; seek meaning in their work
Tend to be questioning, electronically networked and entrepreneurial
Socially responsible
FRANCOPHONE AND ANGLOPHONE VALUES
Francophone Values
More collectivist or group-oriented
Concerned with interpersonal aspects of the workplace
More cooperative approach during cross-cultural negotiations
More committed to their work organizations
Value affiliation
Anglophone Values
Individualist or I-centred
More task-centred
More cooperative negotiating style when dealing with one another
Value autonomy and more achievement-oriented
ABORIGINAL VALUES
More collectivist in orientation
More community-oriented
Greater sense of family in the workplace
Greater affiliation and loyalty
Power distance smaller but deference and respect for elders
Greater emphasis on consensual decision-making
Long-term orientation when making decisions
All things are connected, to future and past, and to the natural environment
DEVELOPING BUSINESS PARTNERSHIPS WITH ABORIGINAL PEOPLE
Modify mgmt operations to reduce negative impact on wildlife
Modify operations to ensure community access to land and resources
Protect all those areas identified by community members as having biological, cultural and
historical significance
Recognize/protect aboriginal and treaty rights to hunting, fishing, trapping, and gathering
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find more resources at oneclass.com
Document Summary
Chapter 3: values, attitudes and diversity in the workplace. Basic convictions that a specific mode of conduct or end-state is personally or socially preferable to an opposite mode of conduct or end-state of existence. The concepts or principles that guide our behavior. Concepts or beliefs that guide how we make decisions about and evaluations of behaviors and events. Instrumental values: desirable standards of conduct or behavior for attaining an end. How we choose to act in our lives. (cheerful, ambitious, independence) Terminal values: desirable ends or goals for an individual. What we hope to achieve or aspire to in our lives. (exciting life, prosperous life, sense of accomplishment) Ethics: the study of moral values or principles that guide our behaviour, and inform us whether our actions are right or wrong. Ethical values are related to moral judgments about right and wrong. Autonomy others have worth and the right to guide their lives.
