MGT 3806 Chapter Notes - Chapter 10: Total Quality Management, Small Business, Operations Management
Small business Chapter 10 – operations management
MANAGEMENT OF INTERNAL OPERATIONS
◼ Part of Physical Facilities Plan
◼ Maintaining Quality and Control
◼ Areas
– cash flow, production costs, product quality, inventory management, physical
facilities issues.
THE PRODUCTION PROCESS
◼ Converts Inputs
– money, people, machines, inventories
– Into Outputs
– products and/or services
STRATEGIES FOR MANAGING THE PRODUCTION PROCESS
◼ PERT = Priority Evaluation Review and Technique (FREDERICK TAYLOR)
◼ Total Quality Management
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