SMO416 Chapter Notes - Chapter 3: Psychological Contract, Organizational Identification, Relative Deprivation

• School: University of Alberta
• Department: Strategic Management and Organization
• Course: SMO416
• Professor: Rick Brick

Document Summary

Types of reward problems: failure to produce desired behaviour, production of desired behaviour and undesirable consequences, production of reward dissatisfaction. Membership behaviour occurs when employees decide to join and remain with a firm. Task behaviour occurs when employees perform the specific tasks that have been assigned to them. Organizational citizenship behaviour occurs when employees voluntarily undertake special behaviours beneficial to the organization that go beyond simple membership. Jo(cid:271) satisfa(cid:272)tio(cid:374): the attitude o(cid:374)e holds to(cid:449)a(cid:396)d o(cid:374)e"s jo(cid:271) a(cid:374)d (cid:449)o(cid:396)kpla(cid:272)e, eithe(cid:396) positi(cid:448)e or negative. Work motivation: the attitude one holds toward good job performance, either positive o(cid:396) (cid:374)egati(cid:448)e. esse(cid:374)tially, it is the st(cid:396)e(cid:374)gth of a(cid:374) e(cid:373)ployee"s desi(cid:396)e to pe(cid:396)fo(cid:396)(cid:373) his o(cid:396) he(cid:396) job duties well. Organizational identification: three interrelated elements - a sense of shared goals and values with the organization, a sense of membership or belongingness, and an intention to remain a member of the organization. They absolve themselves of personal responsibility for the lack of better outcomes.