ENTI 201 Chapter Notes - Chapter 9: William Ouchi, Abraham Maslow, Elton Mayo
20 Aug 2013
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Motivation: something that prompts a person to release his or her energy in a certain direction. Need: the gap between what is and what is required. Want: the gap between what is and what is desired. Frederick taylor s scienti c management (1900-mid 1930s) classical era of management. >however, it had a fundamental aw in its assumption that all people are primarily motivated by economic means. The hawthorne studies (began 1930s) human relations era. * elton mayo (1927-1932 study) - developed sense of pride from being selected. * hawthorne effect: the phenomenon that employees perform better when they feel singled out for attention or feel that management is concerned about their welfare. >indicates that in addition to the personal economic needs emphasized in the classical era, social needs play an important role in in uencing work-related attitudes and behaviours. * maslow s hierarchy of needs: a theory of motivation developed by.
