NURS 289 Chapter Notes - Chapter 2: Focus Group, Divergent Thinking
20 Sep 2016
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Mulkeen, d (2016) giving and receiving effective feedback: the dos and don"ts https://www. communicaid. com/communication-skills/blog/communication-skills/how- togive-and-receive-effective-feedback/ Feedback is for the benefit of the recipient, and not the observer: recipient can become nervous, self-conscious, defensive, or disengaged from learning, reduce defensiveness, because once their defensive it"ll be difficult to get much out of them. If group member is late, you tell them that) Importance: tell your thoughts and feelings about behavior (ex. Tell them that you feel that they aren"t prioritizing the project) Invitation: invite them to solve problem (i need you to arrive 5 minutes early) Implications: now you give the positive or negative consequences (if you come earlier we can leave earlier, or we will go to instructor) start with positive implications first. Mind the 3 v"s: verbal, visual, and vocal: it"s not just what you say but how you say it.
