SENG 511 Chapter Notes -Auckland University Of Technology, Quality Function Deployment, Requirement
17 Dec 2012
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Document Summary
Quality function deployment is a customer-centric method of improving processes and organizations based on the feedback of customers. Prioritize all customer requirements: translate requirements into characteristics and specifications, deliver product that satisfies customers. Planning of new products: requirements gathering and design, determination of process characteristics, controlling manufacturing processes, documentation of existing product specifications. Documents customer requirements, warranty data, competitive opportunities, product measurements, competing product measures, and the technical ability of the organization to meet each customer requirement: product design. Product concepts and specifications created: process planning. In-depth steps of the house of quality: customer requirements, regulatory requirements (management and regulatory standards, customer importance ratings requirements rating, customer rating of competition. Understand customer viewpoint on competitors and get feedback as to how you compare: technical descriptors voice of the engineers. Used for benchmarking and comparing to competition: direction of improvement. What needs to be fixed: relationship matrix.
