BUS 2090 Chapter Notes - Chapter 10: In-Group Favoritism, Organizational Conflict, Negotiation

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16 Aug 2016
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March 24th, 2016. BUS2090 Unit 10 Chapter 13
Conflict and Stress
13.1 Interpersonal Conflict
oThe process that occurs when one person, group or organizational subunit
frustrates the goal attainment on another. Often involves antagonistic attitudes and
behaviours.
oWhat causes organizational conflict? Group identification and intergroup bias
(people view their in group as positive and an out-group as negative, largely due
to self esteem) groups are often characterized in an organization, they must
carefully monitor interactions between teams. Interdependence is when
individuals or subunits are mutually dependent on each other to accomplish their
own goals resulting in conflict because it necessitates interaction between parties
to coordinate interests and implies each party has some power over the other.
Power, status and culture add to clashes) ambiguity which is large goals,
jurisdictions or performance criteria that can also lead to conflict, formal and
informal rules may begin to break down. Scarce resources also allow competition
to thrive and conflict.
13.2 what are the types of conflict?
oRelationship conflict is interpersonal tensions among individuals that have to do
with their relationship per se, not the task at hand.
oTask conflict is disagreements about the nature of the work to be done.
oProcess conflict is disagreements about how work should be organized and
accomplished.
oDynamics of conflict: Winning becomes more important than solving, parties
conceal information from each other, side becomes more cohesive, contact with
opposite party discouraged, negative stereotypes and emergent of leaders of
conflict oriented people.
13.3 Modes of Managing Conflict
oKenneth Thomas noted there are several strategies, styles and intentions of
dealing with conflict.
oAvoiding is a conflict management style characterized by low assertiveness of
one’s own interests and low cooperation with the other party.
oAccommodating is a conflict management style in which one cooperates with the
other party while not asserting one’s own interests
oCompeting is a conflict management style that maximizes assertiveness and
minimizes cooperation
oCompromise is a conflict management style that combines intermediate levels of
assertiveness and cooperation.
oCollaborating is a conflict management style that maximizes both assertiveness
and cooperation.
13.4 Negotiation and Conflict
onegotiation is a decision making process among interdependent parties who do
not share identical preferences.
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