Chapter 15 Human Resources

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8 Apr 2012
Chapter 15 Human Resources Management
Fair Treatment
- The most important aspect of managing employee relations is ensuring that employees are treated fairly, ethically
and legally
- With respect the employee relations, experts generally define organizational justice in terms of 3 components…
Distributive Justice: Fairness of a decision outcome
- Organizations that strive for excellence by ensuring that career tracks are clear to employees and by paying for
performance are ensuring distributive justice
Procedural Justice: Fairness of the process used to make a decision
- Opportunities for growth and development, including increased autonomy and participation in decision-making are
manifestations of procedural justice
Interactional Justice: Fairness in interpersonal interactions by treating others with dignity and respect
Employee Engagement: A positive, fulfilling, work-related state of mind characterized by vigor, dedication and
Drivers of engagement
- Organizational factors such as leadership, opportunities for learning and development, and company image &
reputation are primary influencers of engagement
- Employers need their senior leaders demonstrate inspiration, vision & commitment
- Employees have a strong desire to learn and grow so employers should develop a culture to inspire learning &
- Employees want to work for a company with a good rep that is seen as a leader and strives for excellent
Outcomes of Engagement
- Employee engagement is strongly correlated to a number of individual, group and corporate performance
outcomes including improvements in recruiting, retention, turnover, productivity, customer service, and customer
loyalty as well as growth in operating margins, increased profit margins and revenue growth rates
- Employee engagement foster and drives discretionary behaviour, eliciting the employees highest productivity,
their best ideas, and their genuine commitment to the success of the organization.
- Good communication drives employee engagement b/c employee feels informed and valued
- important to maximize face to face opportunities when delivering info from members of the senior management
- In order to increase employee engagement some companies give employees extensive data on the performance of
and prospects for their operations
Suggestion Programs
- Employees can often offer well informed, thoughtful and creative suggestions regarding any issues big or small
- Lets management continually monitor employee’s feelings and concerns
- Catch small problems before they get big
Employee Opinion Surveys
- Communication devices that use questionnaires to ask for employee’s opinions about the company, management
and work life
- Should be conducted regularly for max benefit
EFS (employee feedback system): examines 16 areas of job satisfaction and co-worker cohesion to quality focus
and employee commitment
- Employees have started to use blogs to express opinions about their employers and employer concerns arose about
damage to their reps and possible disclosure of confidential company info
Blogging policy is recommended by legal experts
Communication from Management
- Many employers with give their employees extensive data on the performance of and prospects for their operations
- This can be done in newsletters or in person or now in videos, email or blogs etc.
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