BUS 2090 Chapter 13: Chapter 13 Organizational Behaviour

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7 Apr 2013
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Interpersonal conflict: the process that occurs when 1 person, group or organizational subunit frustrates the goal attainment of another. Conflict often involves antagonistic attitudes and behaviours. Conflicting parties may dislike eachother, see eachother as unreasonable and develop negative stereotypes of their opposites. Even without interaction or cohesion, people have a tendency to develop a more positive view of their own. In group & a less positive view of the out group or which they are not a member. Self-esteem is a critical factor b/c identifying with the successes of one"s own group and disassociating oneself from out-group failures boosts self esteem and provides comfort & feelings of social solidarity. People in organizations might identify to groups based on personal characteristics (race, gender etc. The encouragement of work teams only strengthens the need to bon with own group. If dependence is one-way & not mutual, the potential for conflict increases. If only 1 person has power over other antagonism may develop.

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