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BUS 2090 (48)
Chapter 13

Chapter 13 Organizational Behaviour

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Department
Business
Course
BUS 2090
Professor
Hassan Wafai
Semester
Winter

Description
Chapter 13 Individuals GroupsOrganizations ConflictStressWhat is Conflict Interpersonal Conflict The process that occurs when 1 person group or organizational subunit frustrates the goal attainment of another Conflict often involves antagonistic attitudes and behaviours Name calling sabotage physical aggression etcConflicting parties may dislike eachother see eachother as unreasonable and develop negative stereotypes of their opposites Causes of Organizational Conflict Group IdentificationIntergroup BiasEven without interaction or cohesion people have a tendency to develop a more positive view of their own in groupa less positive view of the out group or which they are not a memberHappens really easilySelfesteem is a critical factor bc identifying with the successes of ones own group and disassociating oneself from outgroup failures boosts self esteem and provides comfortfeelings of social solidarityPeople in organizations might identify to groups based on personal characteristics race gender etc job function or job levelThe encouragement of work teams only strengthens the need to bon with own group Differences in Power StatusCulture PowerIf dependence is onewaynot mutual the potential for conflict increasesIf only 1 person has power over other antagonism may develop StatusOrganizations often work in different status levels so people are socialized to expect itHowever bc of the design of the work there may be occasions when employees who technically have lower statuses give orders or control the tasks of higher status peopleThe higherstatus person might come to resent the reversal of usual influence lines CultureWhen 2 very different cultures develop in an org the clash in beliefs and values can result in obvious conflict AmbiguityAmbiguous goals jurisdictions or performance criteria can lead to conflictFormalinformal rules of interaction are broken downHard to assign praise for good outcomes or blame for bad outcomes when its hard to see who is responsible for whatAmbiguous performance criteria are often a cause of conflict for manager ad employees Scarce ResourcesDifferences in power are magnified when resources are scarceLimited budget secretarial support space etc can contribute to conflict Types of Conflict Relationship ConflictInterpersonal tensions among individuals that have to do w their relationship per se not the task at handPersonality Clashes Task ConflictDisagreement about the nature of the work to be doneDifferences of opinion about goals or technical matters Process ConflictDisagreements about how work should be organized and accomplishedDisagreements about responsibility authority resource allocation etc
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