BUS 2090 Chapter Notes - Chapter 10: In-Group Favoritism, Organizational Conflict, Negotiation
16 Aug 2016
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13. 1 interpersonal conflict: the process that occurs when one person, group or organizational subunit frustrates the goal attainment on another. Group identification and intergroup bias (people view their in group as positive and an out-group as negative, largely due to self esteem) groups are often characterized in an organization, they must carefully monitor interactions between teams. Interdependence is when individuals or subunits are mutually dependent on each other to accomplish their own goals resulting in conflict because it necessitates interaction between parties to coordinate interests and implies each party has some power over the other. Power, status and culture add to clashes) ambiguity which is large goals, jurisdictions or performance criteria that can also lead to conflict, formal and informal rules may begin to break down. Scarce resources also allow competition to thrive and conflict. 13. 4 negotiation and conflict: negotiation is a decision making process among interdependent parties who do not share identical preferences.
