BUS 2090 Chapter Notes - Chapter 10: Nonverbal Communication, The Sender, Psychological Safety
Document Summary
10. 1 what is communication: the process by which information is exchanged between a sender and a receiver, specifically interpersonal communication between people. The sender must encode thoughts in a way that can be transmitted. Filtering is the tendency for a message to be watered down or stopped during transmission affecting people from getting the right information. In a lot of cases, it transmits extremely slow, not an efficient process. 10. 2 voice versus silence: voice refers to the constructive expression of disagreement or concern about work unit or organizational practices, contrasts with silence which is withholding relevant information. More satisfied employees who identify strongly with their work are more likely to speak up. It is mainly up to management to promote an environment people feel they can use their voice. Psychological safety is a shared belief that it is safe to take social risks, those who remain silent experience more stress.