Textbook Notes (363,534)
Canada (158,402)
Business (63)
BUS 3000 (15)
Chapter 15

Chapter 15 Human Resources

4 Pages
Unlock Document

University of Guelph
BUS 3000
Nita Chhinzer

Chapter 15 Human Resources ManagementFair TreatmentTHE STRATEGIC IMPORTANCE OF EFFECTIVE EMPLOYEE RELTIONSHIPSThe most important aspect of managing employee relations is ensuring that employees are treated fairly ethically and legallyWith respect the employee relations experts generally define organizational justice in terms of 3 components Distributive Justice Fairness of a decision outcomeOrganizations that strive for excellence by ensuring that career tracks are clear to employees and by paying for performance are ensuring distributive justice Procedural Justice Fairness of the process used to make a decisionOpportunities for growth and development including increased autonomy and participation in decisionmaking are manifestations of procedural justice Interactional Justice Fairness in interpersonal interactions by treating others with dignity and respect EMPLOYEE ENGAGEMENT Employee Engagement A positive fulfilling workrelated state of mind characterized by vigor dedication and absorption Drivers of engagementOrganizational factors such as leadership opportunities for learning and development and company imagereputation are primary influencers of engagementEmployers need their senior leaders demonstrate inspiration visioncommitmentEmployees have a strong desire to learn and grow so employers should develop a culture to inspire learninggrowingEmployees want to work for a company with a good rep that is seen as a leader and strives for excellent Outcomes of Engagement Employee engagement is strongly correlated to a number of individual group and corporate performance outcomes including improvements in recruiting retention turnover productivity customer service and customer loyalty as well as growth in operating margins increased profit margins and revenue growth ratesEmployee engagement foster and drives discretionary behaviour eliciting the employees highest productivity their best ideas and their genuine commitment to the success of the organization EFFECTIVE EMPLOYEE COMMUNICATION Good communication drives employee engagement bc employee feels informed and valuedimportant to maximize face to face opportunities when delivering info from members of the senior management teamIn order to increase employee engagement some companies give employees extensive data on the performance of and prospects for their operations Suggestion ProgramsEmployees can often offer well informed thoughtful and creative suggestions regarding any issues big or smallLets management continually monitor employees feelings and concernsCatch small problems before they get big Employee Opinion SurveysCommunication devices that use questionnaires to ask for employees opinions about the company management and work lifeShould be conducted regularly for max benefit EFS employee feedback system examines 16 areas of job satisfaction and coworker cohesion to quality focus and employee commitment Employees have started to use blogs to express opinions about their employers and employer concerns arose about damage to their reps and possible disclosure of confidential company info Blogging policy is recommended by legal experts Communication from Management Many employers with give their employees extensive data on the performance of and prospects for their operationsThis can be done in newsletters or in person or now in videos email or blogs etc RESPECTING EMPLOYEE PRIVACY
More Less

Related notes for BUS 3000

Log In


Don't have an account?

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.