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Chapter 4

FRHD 3400 Chapter Notes - Chapter 4: Verbal Behavior, Nonverbal Communication, Eye Contact

Family Relations and Human Development
Course Code
FRHD 3400
Carol Anne Hendry

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Counselling Skills
Chapter 4
The act of watching carefully and intentionally with the purpose of
understanding behaviour
You can get to know the client and what is conveyed by his/her verbal/non-
verbal behaviour
Observe Non-Verbal Behaviour:
Jiggling legs, complete body shifts, or suddenly closing one’s arms indicates
Hand and arm gestures give you an indication of how the client is organizing
Random gestures indicate confusion
Pupil dilation indicates involvement and interest
Observe Conflict, Incongruities, and Discrepancies:
Careful observation of multiple types of discrepancies give you a deeper
understanding of where clients really are in terms of their issues
Individual and Multicultural Variations in Verbal and Non-verbal Behaviour:
Each culture has a different style of nonverbal communication
Different cultures also physically touch each other in casual conversation
more than others
Smiling is a sign of warmth in most cultures, but in Japan can indicate
Eye contact is sometimes inappropriate
Be careful not to assign your own ideas about what is standard and
Three Organizing Principles:
1. Nonverbal behaviour
2. Verbal Behaviour
3. Conflict, discrepancies, and incongruities
Nonverbal Behaviour:
Body Language
Facial Expressions
Avoid stereotyping
Verbal Behaviour:
Key words
Concreteness vs. Abstraction
find more resources at oneclass.com
find more resources at oneclass.com
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