HROB 3100 Chapter Notes - Chapter 1-4: Golden Rule, Employee Benefits, Stereotype

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 3100
• Professor: Jamie Gruman

Document Summary

Htm*3100 developing managerial and leadership competencies (j. gruman) Sensitive line: the point at which individuals become defensive or protective when encountering information about themselves that is inconsistent. Threat-rigidity response: when individuals are threatened, encounter uncomfortable information or when uncertainty is created, they tend to become rigid. Self-disclosure: revealing to others ambiguous or inconsistent aspects of oneself, a motivate and energize employees emotions and relationships with others process necessary for growth. Interpersonal competence: the ability to manage conflict, to build and manage high- performance teams, to conduct efficient meetings, to coach and counsel employees, to. Process: a sequential set of activities designed to lead to a specific outcome. Five core aspects of self-awareness provide negative feedback in constructive ways, to influence others(cid:495) opinions and to. Emotional intelligence: the ability to correctly diagnose and manage one(cid:495)s own. Personal values: an individual(cid:495)s standards that define what is good/bad, Cognitive style: the manner in which you gather and process information ambiguity and turbulence.