HROB 3100 Chapter Notes - Chapter 7: Shared Belief

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These allow management to argue without destroying their ability to work together- these include: Work with more, rather than less information. Develop multiple alternatives to enrich the level of debate. By understanding the focus of the conflict, we better understand the substance of the conflict (what fuels the conflict), and by finding the source of conflict we better understand how it got started (the igniting spark) Issue-focused conflict: more like rational negotiations can be thought of as an interpersonal decision making process by which two or more people agree how to allocate scarce resources. Being on the receiving end of a surprise personal attack is debilitating, and so the unskilled respondent is likely to fight back, escalating the conflict with counteraccusations or defensive retorts. Frustration conflict - often stems from rapid, repeated change: generally an intense type of conflict but dissipates quickly once a change becomes routinized and an individuals stress levels are lowered.

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