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Chapter 8

HTM 3160 Chapter Notes - Chapter 8: Financial Statement, United Nations Economic And Social Commission For Asia And The Pacific, Good Governance


Department
Hospitality and Tourism Management
Course Code
HTM 3160
Professor
Chris Choi
Chapter
8

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Chapter 8: Destination Governance and Leadership
Destination Governance (Definition)
Setting and developing rules and mechanism policy, as well as business strategies, by involving
all the institutions and individuals
UNESCAP (United Nations Economic and Social Commission for Asia and the Pacific) definition
The process of decision-making and the process by which decisions are implemented (or
not implemented)
Characteristics of good governance:
Consensus-oriented
Participatory
Follows the rule of law
Effective and efficient
Accountable
Transparent
Responsive
Equitable and inclusive
DEFINITION
It is how the DMO is administered and who does the administering.
Governance involves the policies, systems, and processes to ensure that all stakeholders
are involved
DMO is accountable for its results and resource usage and has a high level of
transparency
Dimensions of Governance
Power
Accountability
Transparency
Involvement
Structure
Effectiveness
DMO Accountability
Core dimension of destination governance
DMOs are increasingly being hep accountable for their activities and use of resources
DEFINITION:
The obligation of a DMO to justify and account for its programmes and activities
And to accept the responsibilities for the results
DMOs must disclose these results in a transparent manner and take responsibility for
the use of all the resources with which it has been entrusted
Proving DMO Accountability
Justifying Programmes and Activities
Must explain why it is proposing and implementing specific programmes and activities
for upcoming cycle of business operations
Measuring Results from Programme and Activity Implementation
DMO must specify the results it intends to achieve from specific programmes and
activities
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find more resources at oneclass.com
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