Chapter 1.docx

6 Pages

Human Resources and Organizational Behaviour
Course Code
HROB 3100
Jamie Gruman

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Ch 1, Complete Self-assessment Chapter 1 – Developing Self-Awareness Key Dimensions of Self-Awareness Self-awareness- ability to recognize oneself as an individual (separate from environment and others) -lies at heart of the ability to master onesel(core of human behavior) -self-awareness, self-insight, self-understanding is essential to productive personal and interpersonal functioning and in understanding and empathizing with other people -many techniques and methods for achieving self-knowledge have been available (group methods, meditation techniques, altered consciousness procedures, aromatherapy, assorted massages, physical exercise regimes, and biofeedback) -self-awareness is very important in being a successful manager/individual Hierarchy of Personal Life Management Skills: The Enigma of Self-Awareness -close relationship between ones self-concept-knowledge we possess about ourselves-and ones feelings about others -self-concept is essential to improving management skills (more self-aware are more healthy, perform better in leadership roles, and are more productive at work) -self-knowledge can inhibit personal growth-people avoid new self-knowledge (don’t want to acquire new knowledge about themselves because of possibility it is negative and will lead to feelings of infirmity, weakness, evilness, or shame) -seeking knowledge of the self is motivator for growth and improvement but also can inhibit growth and improvement The Sensitive Line Sensitive line- concept that refers to the point at which individuals become defensive or protective when encountering information about themselves that is inconsistent with their self-concept or when encountering pressure to alter their behavior -more discrepant the information (or more serious its implications for self-concethe closer it will approach sensitive line, and you would feel a need to defend yourself against it Threat-rigidity response- when individuals are threatened and they encounter uncomfortable information or when uncertainty is created they tend to become rigid -self-knowledge can increase and personal growth can occur if: 1. information that is verifiable, predictable, and controllable is less likely to cross sensitive line that information without those characteristics, the feedback is more likely to be heard and accepted -individual can test validity of discrepant information, if the information is unexpected (out-of – the-blue), and if there is some control over what, when and how much information is received 2. Self-disclosure-revealing more about oneself to others -unless one is willing to open up with others, discuss aspects of the self that seem ambiguous or unknown, little growth can ever occur (self-awareness and understanding differences cannot occur without self-disclosure, sharing, and trusting conversations) -other people can help insight to occur and overcome resistant to self-examination -lack of self-disclosure inhibits self-awareness and may affect adversely other aspects of managerial skill development -involving others in process of self-understanding is critical to personal growth -support and feedback individuals receive during self-disclosure contributes to greater self-awareness without crossing the sensitive line (increases feedback and self-awareness) Understanding and Appreciating Individual Differences -self-awareness can help ability to diagnose important differences among others you interact with -managers effectiveness is closely related to ability to recognize, appreciate and ultimately utilize key, fundamental differences among others -self-knowledge will help you understand your own taken-for-granted assumptions, trigger points, sensitive line, comfort zone, strengths and weaknesses (allows us to recognize own special gifts and strengths and to capitalize on our talents) -self-knowledge requires an understanding and valuing of differences, not the creation of distinctions -diagnosing fundamental differences in others is important in being an effective manager -being aware of, and empathetic toward, the different perspectives, needs, and inclinations of other people is a key part of emotional intelligence and interpersonal maturity -most people tend to associate with those who are similar and exclude those who are different BUT in work setting this reduces creativity, complex problem solving and likelihood that working colleagues will challenge the perspective of authority figure -key to helping individuals feel comfortable discussing ways they are different is by sharing a commitment to focusing on differences not distinctions (recognizing differences not the same as evaluating distinctions-one helpful, other hurtful) -differences help understand possible sources of misunderstanding between people and give us clues for how we can work more effectively -distinctions create social barriers between people for the express purpose of creating (or reinforcing) advantages and disadvantages -destroys tryst among people, even if distinctions refer to people not present Important Areas of Self-Awareness -impossible to select accurately the best or most central aspects of self-awareness because alternatives to numerous -five most critical areas of self-awareness found to be key in successful management are: emotional intelligence, personal values, cognitive style, orientation toward change, personal core self-evaluation. -areas represent limited set of factors, but found to be among most important predictors of various aspects of effective managerial performance Emotional intelligence- ability to manage oneself and to manage relationships with others *identifies emotional awareness and control -identifies extent to which people are able to recognize and control their own emotions as well as recognize and respond appropriately to emotions of others -self-awareness is crucial aspect of emotional intelligence and more powerful than IQ in predicting success in life -hard to measure, confusing and ambiguous as emotional intelligence has come to include everything that is non-cognitive-social, emotional, behavioral, attitudinal, and personality factors- -Bar-On’s EQ-I measure (self-report that defines emotional intelligence as array of non-cognitive skills), Salovey’s Multifactor Emotional Intelligence Scale (behavioral assessment that defines emotional intelligence as a form of social intelligence that involves ability to monitor ones own and others feelings and emotions, to discriminate among them, and to use this information to guide ones thinking and action, and Goleman/Boyatzis’ Emotional Competence Inventory (360 degree assessment that defines emotional intelligence as the composite set of capabilities that enable a person to manage themselves and others) have been scientifically validated -emotional intelligence refers to ability to diagnose, understand, and manage emotional cues which emotional competence refers to non-cognitive capabilities and skills that affect human functioning -emotionally intelligent people are able to regulate and control their emotions (less likely to blow up/lose control, less likely to experience debilitating depression and anxiety and more likely to manage own emotional states than those with less emotional intelligence), able to accurately diagnose and empathize with the feelings of others (sensitive to what others experience and can share in those feelings, respond appropriately to the emotions of others (responses match intensity of emotions other people feel and they support and encourage emotional expressions) Personal values- core dynamics of behavior -idetifies personal standards and moral judgements -identify an indivoduals basic standards about what is good and bad, worthwhile and worthless, desirable and undesirable, true and false, moral and immoral -attitudes, orientations and behaviors arise out of individuals values -values are one of most stable and enduring characteristics of individuals (foundation upon which attitudes and personal preferences are formed) -values are taken for granted, and people are often unaware of them unless they are challengd -values held by each of us are affected by many factrs Cultural values - - - Cultural Values Dimensions Value Dimension Explanation Universalism Societal rules and norms are valued (behavior governed by universal standards and rules) Particularism -don’t lie, cheat, run red lights, Individual relationships are valued (relationship with individual governs behavior) -influenced based on other person (friend, family, relative, coworker, stranger) Individualism
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