MCS 3040 Chapter 22: Chapter 22.docx

• School: University of Guelph
• Department: Marketing and Consumer Studies
• Course: MCS 3040
• Professor: Joseph Radocchia

Document Summary

Professional: someone engaged in an occupation, usually governed by a professional body requiring the exercise of specialized knowledge, education, and skill. Professional services: supplied in-house or contracted out to private firms. Whether professional is an employee or an independent supplier of a service, that person owes responsibilities to the business. Professionals retaining membership in their profession continue to be bound by the rules of professional conduct and codes of ethics of their professional bodies. Dilemmas tend to arise when business is under stress. If rules violated, then they are breaching their own professional responsibilities and risk sanction. If cost of external professional services for a business becomes significant, the business will likely consider the employment options. When making this decision make sure all costs, quantative and qualatitve are being incorporated. Responsibilities of professionals to clients and others who rely on them: Owe tort duties- mostly from those arising from negligence.