MGMT 1000 Chapter Notes - Chapter 9: Telecommuting, Flextime, Job Satisfaction

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Employee behaviour: the pattern of actions by the members of an organization that directly or indirectly influences the organization"s effectiveness. Performance behaviours: those that are directly involved in performing a job. Organizational citizenship: provide positive benefits to the organization in more indirect ways. Counterproductive behaviours: behaviours that detract from organizational performance. Turnover: occurs when people quit their jobs occurs when an employee does not show up for work. Personal attributes that vary from one person to another. Relatively stable set of psychological attributes that distinguish one person from another. The extent to which people are self-aware, can manage their emotions, can motivate themselves, express empathy for others, and possess social skills. People with high eq"s perform better especially in jobs that require high degree of personal interaction. Extent to which a person believes that their behaviour has a real effect on what happens to them.

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