MGMT 1000 Chapter Notes - Chapter 10: Operations Management, Materials Management, Quality Control

• School: University of Guelph
• Department: Management
• Course: MGMT 1000
• Professor: Kathleen Rodenburg

Document Summary

Chapter ten: operations management, productivity, and quality: what does operations mean today, definitions i. ii. iii. Service operations-production activities that yield tangible and intangible service products. Operations-all of the activities involved in making goods or providing services for customers: creating value through operations i. Operations (or production) management: def. -the systematic direction and control of the processes that transform resources into finished goods and services, differences between service and manufacturing operations, both service and manufacturing operations transform raw materials into finished products. In service operations however, the raw materials or inputs, are not things like glass or steel. Rather, they are people who have either unsatisfied needs or possessions needing care or alteration. The output of service operations is not physical products, but people with needs met and possessions serviced: service operations are more complicated than goods production in four ways: The intangible and unstorable nature of some services.