Textbook Notes (368,317)
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MCS 2000 (29)
Chapter 2

Chapter 2 Business in a changing word notes

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Marketing and Consumer Studies
MCS 2000
Lianne Foti

Chapter 2 marketing NotesDeveloping Team ListeningEtiquette SkillsHard skills refer to technical skills in your field Soft skills include writtenoral communication skills and also listening nonverbal behaviour etcPreparing to work w groups and teams Increased amount of teams in work environments Increased productivity better decisions faster response reduced risks improved employee morale are all positive implications of teamsVirtual Teams groups of people who work interdependently w shared purpose across space timeorganization boundaries using technology4 Phases of Team DevelopmentForming Individuals get to know eachother Begin to develop trust in eachother discuss talents decide on group protocolStorming members define their rolesresponsibilitiesdecide how to each goals Stage often produces conflicts resulting in storming Good leader can avoid conflictNorming tension subsides roles are clarified and info begins to flow Important data shared w entire groupPerforming Some never reach this stage Develop loyalty and a willingness to resolve all problems Six Step procedure for dealing w conflict1 Listen2 Understand the others point of view3 Show concern for the relationship4 Look for common ground5 Invent new problemsolving options6 Reach an agreement based on whats fairAvoiding Groupthink
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