Chapter 8 – Alternative service Delivery
Definition of ASD
#1; an organizational option or response to the challenge of improving the capacity of governments to
manage change, promote innovation, and meet their infrastructure and service delivery obligation more
#2; a creative and dynamic process of public sector restructuring that improves the delivery of service to
clients by sharing governance functions with individuals, community and other government entities.
ASD approaches provide a toolbox from which governments can tailor various options to meet their own
prevailing needs and demands. ASD is a dynamic spectrum of delivery.
Federal government sees ASD consisting of two related parts
Part 1 entails the establishment of various sectors
Part 2 seeks to build a wide variety of partnerships involving governments, the non profit sector and
It will lower government spending and improve the quality of service delivery
Also involves giving private sector and nonprofit sector organizations a greater role in service delivery
One of the problems hampering government in service delivery is an excessive emphasis on process
control rather that on achievement of results.
One of the major inflexibilities in government administration is the human resources management system
Private sector and other nongovernmental organizations usually have the flexibility to redeploy
employees more quickly and to reward employees more quickly and to reward employees more directly
for a job well done.
The traditional governmental approach is based on a concept of ministerial responsibility that emphasizes
topdown, hierarchical decision making.
Origins of ASD
Important to identify the distinction between “steering” and “rowing”. Believed that to be successful the
government much centers their efforts on steering.
Special operating agencies (SOA’s)
These are units within departments which are given a greater degree of flexibility than other units in order
to carry out their duties more effectively
Eg; SOA’s in the federal government are Consulting and Audit Canada within the department of public
works and governmental services.
SA’s represent a more ambitious attempt that SOA’s to provide for greater managerial flexibility
Eg: the Canadian Food Inspection Agency
Public Partnerships Partnerships both within and between governments may also be seen as a way of achieving greater
autonomy in order to offer better service
Partnerships with their orders of government may also provide for a more flexible and effective approach
to the supply of public programs.
The development of new technology gives departments more flexibility in the delivery of services
Private Sector Involvement
• This mechanism represents a major way private sector involvement assumes some importance in