POLS 2250 Chapter Notes - Chapter 4: Mary Parker Follett, Frederick Herzberg, Chris Argyris
2 Feb 2017
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Chapter 4: public administration and organization theory the humanistic response and beyond. An approach to management and motivation that emphasizes the dignity and needs of workers in the workplace. Usually associated with social psychologists such as roethilisberger and mayo. In addition to the formal system of authority through which management controlled workers, there was an informal system of worker control that was in some cases more powerful than the formal system. The informal system was characterized by the network of friendships, workplace banter, and informal sanctions that occur in every work setting. One of the first people to understand the important of the informal system was not a conventional researcher but a very perceptive student of human nature. Was born in 1868 and did not study organizations systematically in the ordinary sense, but she did use every opportunity to discuss organizational questions with everyone from senior executive to factory workers.
