COMM 101 Chapter Notes - Chapter 10: Departmentalization, Orthopedic Surgery, Cardiology
Document Summary
Employees who specialize in a certain task become develop greater skills in developing that task. Functional departmentalization - based on primary functions performed within organizational unit (ex. Product departmentalization - based on the good or service produced or sold (ex. Process departmentalization - based on the production process used (ex. Customer departmentalization - based on the primary type of customer served (ex. Geographic departmentalization - based on geographic segmentation of organizational units (ex. The factors that determine the span of control: Nature of the task - more complex = narrower span of control. Ability of the manager to delegate responsibility - the greater the ability to delegate = wider. Location of the workers - more locations = narrower span of control span of control. Amount of interaction and feedback between workers and manager - more feedback and interaction required = narrower span of control.
