COMM 119 Chapter 9: Chapter 9 Diversity and Communication

• School: U of S
• Department: Commerce
• Course: COMM 119
• Professor: Brooke Klassen; Noreen Mahoney;

Document Summary

Differences within people: personality traits, learning style, strengths, weaknesses, talents, and interests, cultural competence - the ability to understand and appreciate differences among people and. Interacting effectively with all kinds of people is the goal of cultural competence adjust behaviour in ways that enhance, rather than detract from, relationships and communication. Action 1: value diversity: having respect for the differences among people, treat people with tolerance and respect whether you like them or not, avoid assumptions, helps you take emotionally intelligent actions. Let them think, feel, and believe without judgement. Its more than just passive tolerance of the world around you (not causing conflict but not seeking harmony: move toward acceptance, value diversity through actively working toward teamwork and friendship, celebrate differences as an enriching part of life. Action 3: be aware of what happens when cultures interact. Interactions can promote learning, build respect, and broaden perspectives.