AFM123 Chapter Notes - Chapter 12: Job Satisfaction, Business Process, Balanced Scorecard

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Centralized organizaion: when a single manager or a small management team makes most of the decisions, including strategic and day-to-day operaing decisions. Decentralized organizaion: an organizaion in which decision making is not conined to a few top execuives but rather is spread throughout the organizaion, with managers at various levels making decisions that pertains to the area of responsibility. May be a lack of coordinaion among autonomous managers. May be diicult to spread innovaive ideas in the organizaion. Lower-level managers may make decisions w/o seeing the big picture . Lower-level manager"s objecives may not be those of the organizaion. 2 key issues relaing to decentralized organizaions: clarifying the decentralized segment manager"s scope of responsibility, deciding how the manager"s performance will be evaluated. Responsibility centres segments of an organizaion whose manager is responsible and accountable for costs, proits or investments: 3 primary types of responsibility centres:

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