AFM341 Chapter Notes - Chapter 21: Software Documentation, Custom Software, Conceptual System
14 Sep 2019
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Acquiring hardware and software: request for proposal (rfp): sent to vendors by companies asking them to propose a system that meets their needs, saves time. Selecting a developer with experience and in-depth understanding of how the company conducts its business. Sign a contract that defines the relationship between the company and developer, places responsibilities of meeting system requirements on the developer: plan the project in detail and monitor, control costs and minimize cash outflows. Increased costs: high opportunity cost if it diverts users" attention from their primary jobs. Increases time and data demands on corporate information systems. Managing and controlling end-user computing: help desk: supports and controls end-user activities, resolving problems, disseminating information, evaluating new hardware and software products, training end users, etc. Increases flexibility, fosters competition and reduces cost: most companies do not outsource strategic it management, business process management or it architecture, advantages to outsourcing, a business solution, allow companies to focus on core competencies, asset utilization.
