Textbook Notes (363,185)
Canada (158,247)
ARBUS 101 (78)
Chapter 4

Chapter 4 Teamwork_Study_Notes.docx

3 Pages
Unlock Document

University of Waterloo
Arts and Business
Robert Sproule

Teamwork Module Study Notes Realities of Teams Today Personality clashes need to be resolved. Effective team members are:  committed  willing to offer and ask for help  motivated (invest time and energy to achieve team goals)  ensures that each team member is supported Teamwork and collaboration at Cisco Systems:  Compare command and control – for implementing decisions  collaboration and teamwork –for coming up with the decision on what to do  The CEO’s biggest challenge – letting go of his authority to make decisions and giving teams the time to come up with the decision Reflecting on Past Team Experiences to Identify Individual Skills Needed for Success in Teams and How Team Members Should Behave Individual differences consist of: 1. work styles 2. cultural backgrounds 3. personalities (introvert v. extrovert) Providing feedback  is affirmative to the receiver  increases motivation  promotes learning  improves the relationship between the giver and the receiver  should be: genuinely helpful, affirmative and supportive, collaborative, timely, clear and direct, specific and focused on a limited number of issues and should be checked for understanding, and should provide direction for improvement Receiving feedback:  receiver should control feedback  focus on understanding the feedback, do not have to agree  provide information to correct misinformation or misperception  express what you will do with the feedback Stages of Team Development The behaviour of a team changes over time on two dimensions:  task behaviour (related to completing all the team activities)  interpersonal behaviour (related to dealing with each other) This behaviour follows a predictable/sequential pattern including 5 stages Forming Stage:  task behaviour – making ground rules and forming the objective  interpersonal behaviour – initial reliance on the team leader Storming Stage:  task behaviour – some resistance on the demand of the work  interpersonal behaviour – conflict due to individual differences Norming Stage:  task behaviour - open exchange of information  interpersonal behaviour - acceptance of the team and avoidance of conflict Performing Stage:  task behaviour - implementation of decisions  interpersonal behaviour - relationship issues have been dealt with so focus is on effective problem solving Adjourning Stage:  task behaviour - tasks wrapped up and team members move on  interpersonal behaviour - team members thank each other and say good bye At the end the team members should reflect and learn from this experience. Knowledge about each stage will help in solving any current problems that arise and move to the performing stage more quickly. Five Conditions for Team Success Performance of team depends on how well a leader designs and supports the team so that the team can manage themselves; not on the leader's personality or management style. Five conditions for team success: 1. Support (enacted when team's are first formed) gets team members comfortable thinking and acting at the team level, and include four features:  objective - provides teams with the opportunity to work interdependently to produce something  boundaries - knowing who is in the team supports responsibility and accountability  authority - the team does the work on their own designing their work processes (including norms of conduct) and identifying the resources needed; setting the direct
More Less

Related notes for ARBUS 101

Log In


Don't have an account?

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.