Performance management: the process encompassing all activities related to improving employee performance, productivity and effectiveness. It includes goal setting, pay for performance, training and development, career management and disciplinary action. The performance management process: de ning performance expectations and goals. Task performance: an individual"s direct contribution to their job related processes. However, as part of the movement toward more corporate social responsibility, expectations are beginning to extend beyond job skills and skills required for promotion to addressing the concept to whole person development. Contextual performance: an individual"s indirect contribution to the organization by improving the organizational, social, and psychological behaviours that contribute to organizational effectiveness beyond those speci ed for the job. Legally defensible: provide ongoing feedback and coaching. Open two-way communication, and both the employee and the manager need to check in frequently throughout the performance management process to talk about progression toward goals.