HRM200 Chapter Notes - Chapter 10: Central Tendency, 360-Degree Feedback, Performance Appraisal

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Performance management: process that encompasses all activities related to improving employee performance, productivity and effectiveness: includes, Disciplinary action: must provide an integrated network of procedures across the organization that will influence all work behaviour. 3 major purposes: aligns employee actions with strategic goals, a vehicle for culture change, provides input into other hr systems such as development and remuneration. 5 steps: defining performance expectations and goals, providing ongoing feedback and coaching, conducting performance appraisal and evaluation discussions, determining performance rewards/consequences, conducting development and career opportunities discussions. Robert thorndike: employment decisions must be valid, practical, reliable, and free from bias. Task performance: reflects an individual"s direct contribution to their job related processes. Contextual performance: reflects an individual"s indirect contribution to the organization by improving the organizational, social, and psychological behaviours that contribute to organizational effectiveness beyond those specified for the job: includes,

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