HRM303 Chapter Notes - Chapter 3: Job Enrichment, Civic Virtue, Job Satisfaction

• School: University of Waterloo
• Department: Human Resources Management
• Course: HRM303
• Professor: Vince Di Ruzza

Document Summary

Three main categories of reward problems: failure to produce desired behaviour, production of desired behaviour but with undesirable consequences, production of reward dissatisfaction. Three types of desired employee behaviour: membership behaviour, task behaviour, organizational citizenship behaviour. Too often, reward system has no impact on behaviour. Generates desired behaviour but with unanticipated negative consequences. Or when reward system does generate desired behaviours with no obvious negative consequences but also suppresses other desirable behaviours that are not measured or rewarded. When employees believe that rewards they receive are not consistent with contributions they are making to organization or when they believe reward system is unfair. Membership behaviour: occurs when employees decide to join and remain with a firm. Task behaviour: occurs when employees perform specific tasks that have been assigned to them. Organizational citizenship behaviour: occurs when employees voluntarily undertake special behaviours beneficial to the organization. Job satisfaction: attitude one holds toward one"s job and workplace.