HR_Chapter 15.doc

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Human Resources Management
HRM 200
Katrina Di Gravio

Chapter 15 Fair TreatmentThe Foundation of Effective Employee RelationsStrategic Importance of Effective Employee RelationsEmployees are sensitive to the treatment they receive particularly the perceived fairness of processes used to make decisions that affect them and to the perceived fairness of the interpersonal treatment they receive at work for competitive advantage employees must be motivated and engaged in pursuing organizational goalsestablish programs to foster commitmentensure employees are treated ethically fairly and legally Building TwoWay Communicationan employer must be careful to avoid negligent misrepresentationemployer can be found liable of negligent misrepresentation is its demonstrated that the information provided to employees is untrue inaccurate or misleading the employee suffered damages as a result of relying on the information provided by the employer and the employer did not take reasonable care to ensure the accuracy of the information communicated to employeesNeed to make sure there is a fair treatment of employee because communication will brake down suggestion programsoemployees can often offer wellinformed thoughtful and creative suggestions regarding issues ranging from malfunctioning vending machines to unlit parking lots to a managers spending too much of the departments money on travelemployee opinion surveysocommunication devices that use questionnaires to ask for employees opinions about the company management and work life orecently employees have begun to use blogs to express opinions about their employersshould have suggested guidelines and specific tasks so that employees can blog without causing themselves or their employers any grief topdown communication programsocommunication activities including inhouse television centers electronic bulletin boards and newsletters that provide continuing opportunities for the firm to update employees on important matter fair treatment programs odistributive justice refers to the fairness and justice of the outcome of decisionsoprocedural justice refers to the fairness of the processointeractional justice refers to the manner in which managers conduct their interpersonal dealing with employees and to the degree to which they treat employees with dignity and respect as opposed to abuse or disrespectopotential for employee grievances and discontent stemming from perceived unfairnessdiscipline cases and seniority issues in promotions ofair treatment programs ensure that all employees are treated fairly generally by providing formalized welldocumented and highly publicized vehicles through which employees can appeal any eligible issue air grievancesTo get a sense of fairness
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