SCBUS122 Chapter Notes - Chapter 2: Groupthink, Market Intelligence, Jargon

• School: University of Waterloo
• Department: Science and Business
• Course: SCBUS122
• Professor: All

Document Summary

Trappings of culture: stories, narratives of significant events or actions, rituals, repetitive activities that express and reinforce values, artifacts and symbols, physical assets that distinguish organization, language, acronyms and jargon and phrases specific to an organization. Origin of organizational culture: fou(cid:374)der"s (cid:448)isio(cid:374)/(cid:373)issio(cid:374) is handed down, emotional contract, mutual beliefs, perceptions and informal obligations between employer and employee. Maintenance of culture: re(cid:272)ruit(cid:373)e(cid:374)t of e(cid:373)ployees (cid:449)ho (cid:862)fit(cid:863, actions of top management, rites of passage, maintain the emotional contract, ne(cid:449) e(cid:373)ployees so(cid:272)ialized so they (cid:862)fit i(cid:374)(cid:863, retell the stories and reinforce the message. Impact of strong culture: advantages, employees are more loyal, high organizational performance, clear action paths in crisis, disadvantages, groupthink prevents new approaches. Types of culture: customer responsive culture, supporting diversity. External environment: specific environment, direct and immediate impact, a(cid:374)alyzed (cid:271)y porter"s 5 for(cid:272)es, general environment, broad economic, socio-cultural, legal, etc. that may affect that affect the organization, global environment, events one region affect the world.