SPCOM100 Chapter Notes - Chapter 1: Ethnocentrism, Text Messaging, Stereotype

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Chapter 1: Interpersonal process
WHY WE COMMUNICATE
Physical needs
Identity needs
Social needs
Practical needs
The communication process
The communication model (transactional model)
1. Sending and receiving are usually simultaneous
Often impossible to distinguish sending from receiving, communication
model replaces these roles with more accurate word: communicator
2. Meanings exist in and among people
oMessages don’t have meanings themselves, meanings resides in
people who express and interpret them
Who I think I am
Who I think you are
Who I think you think you are
Who you think I think you are
Who you think I think I am
Who you think you are
3. Environments affect communication
Environments: refers to not only to a physical location but also to personal
experiences and cultural backgrounds that participants bring to a
conversation
4. Noise affects communication
Noise: anything that interferes with the transmission and reception of a
message
Three types of noise can disrupt communication:
oExternal (physical) noise: factors outside the receiver that make it
difficult to hear/listen (ex: too much cologne in crowded room make it
hard to pay attention)
oPhysiological noise: involves biological factors in receiver that
interfere with accurate reception (ex: hearing loss, illness)
oPsychological noise: cognitive factors that make communication less
effective (ex: insecure employee interprets minor suggestion boss
makes as ridicule)
oSemantic noise: from codes (ex: differing in language)
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