COMM 292 Chapter Notes - Chapter 9: Jargon, Best Alternative To A Negotiated Agreement, Organizational Culture
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COMM 292 Full Course Notes
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Conflict defined: conflict: when one party perceives that another party has negatively affected or is about to negatively affect something that the first party cares about, conflict describes the point when an interaction becomes interparty disagreement. Functional vs. dysfunctional conflict: functional conflict supports the goals of the group and improves its performance, dysfunctional conflict hinders group performance, difference between the two is effect on group performance. Types of conflict: task conflict conflict over content and goals of the work, relationship conflict conflict based on interpersonal relationships, process conflict conflict over how work gets done. Loci of conflict: dyadic conflict conflict that occurs between 2 people. Intragroup conflict conflict that occurs within a group/team. Intergroup conflict conflict between different groups or teams. Sources of conflict: at least one of these conditions is necessary for conflict to occur. Communication: differing word connotations, jargon, insufficient exchange of info, noise, etc. Increase in communication is functional up to a certain point (can overcommunicate)
